CHECK THE ORDER
KEEP THE PACKAGING
RECORD THE ISSUE
CONTACT VERHAKI
Inspect the outer packaging and products when received where reasonably practical.
Where damage may have occurred in transit, keep the courier packaging, labels and affected products until VERHAKI confirms what is needed.
Take clear photographs of the outer packaging, shipping label, damaged product and any visible leakage, breakage or other damage.
Provide your business name, order or invoice reference, affected product, quantity and a short description of what happened.
What happens next?
VERHAKI reviews available information to coordinate with couriers or suppliers for a swift resolution.
Review Process
Missing or Incorrect Items
Please Don't Discard Goods
We examine the submission and consult transit partners. Outcomes may include replacement, credit or return depending on verified findings.
Shortages or incorrect supply should be reported promptly with order references so VERHAKI can compare delivery records with the confirmed order.
Do not dispose of damaged items immediately. VERHAKI or courier representatives may require physical inspection or further photographs.
Need help with a delivery?
Our team is here to assist with any transport damage, shortage or supply question.