When something isn’t right.

Legitimate manufacturing or supplier-related defects may be reviewed for replacement, credit, return or another suitable outcome depending on product assessment.

Products supplied incorrectly against a confirmed order should be reported promptly to ensure swift replacement or adjustment.

Supplier or delivery-related damage may qualify for review upon notice. Damage occurring after successful delivery may be excluded from return eligibility.

Products affected by an official recall, discontinuation or similar supplier issue may be handled according to the relevant manufacturer arrangement.

Undisclosed short-dated stock may qualify for review upon delivery. Please note that fixed shelf-life thresholds remain subject to final terms.

Slow-moving stock is different.

Possible outcomes.

Ordinary unsold or slow-moving stock is not automatically returnable under standard operating terms. Where applicable, partners are directed to the Stock Security policy for inventory support.

Approved resolutions may include replacement, exchange, credit, return, sell-through or another agreed solution depending on circumstances and supplier terms. Cash refunds are not guaranteed.

Before returning anything.

Note: Specific written account or supplier terms may differ and take precedence over general returns procedures where applicable.

Please contact VERHAKI first with your business name, invoice or order reference, product details, quantity and reason. Products should not be returned without prior confirmation.

Need to report a product issue?

Submit your batch details and order reference directly to our B2B partner team for prompt review and resolution.