Minimalist editorial composition of amber glass supplement bottles beside fresh green botanical foliage on a warm white stone surface
Minimalist editorial composition of amber glass supplement bottles beside fresh green botanical foliage on a warm white stone surface
— OPERATING POLICIES

Clear expectations. Smoother partnerships.

Explore the practical policies that guide ordering, delivery, stock handling, payment and ongoing VERHAKI business relationships.

Please note that specific commercial arrangements may vary where separately agreed in writing between VERHAKI and stockist partners.

• POLICY INDEX

Core Operating Guidelines

01 / LOGISTICS
02 / ORDERS

DELIVERY

MINIMUM ORDER REQUIREMENTS

Covers delivery eligibility, regional courier arrangements and qualifying order thresholds for dispatch across our network.

Details current minimum volume standards, initial order arrangements for new accounts and tier-specific exceptions.

03 / TIMELINES
04 / SUPPLY

LEAD TIMES

BACKORDERS

Outlines expected order processing and fulfilment windows, inventory availability considerations and handling of potential delays.

Explains procedures for managing temporarily unavailable products, delayed supply chains and scheduled split-shipment dispatch.

05 / INVENTORY
06 / FINANCE
07 / RETURNS

STOCK SECURITY

PAYMENT TERMS

RETURNS & CREDITS

Defines review mechanisms for eligible slow-moving stock lines and specific batch exclusions.

Covers account payment schedules, overdue account holds, credit limits and electronic payment processing.

Guidelines for resolving defective, incorrect or transit-damaged items and issuing store credits.

/ COMMERCIAL AGREEMENTS
+ ECOSYSTEM UPDATES

Your agreed terms still matter.

Policies evolve with the VERHAKI ecosystem.

Some supplier, stockist or partner relationships may include specific written arrangements covering payment schedules, freight allowances, stockholding terms or minimum volumes. Where executed written agreements differ from general hub policies, the terms of your specific agreement apply.

VERHAKI regularly reviews operating procedures as our wellness distribution network, practitioner membership tiers and partner services expand to maintain high standards across all channels.

Contact VERHAKI

Need clarity before ordering?

Our member support team is on hand to confirm commercial arrangements, stock availability or account setup.