Stockist, supplier or partnership issue
B2B distribution terms, practitioner account support, or commercial agreements.
Website or member-access problem
Portal credential issues, technical glitches, or digital catalogue accessibility.
Other business-related concern
Any operational matter requiring formal evaluation by our governance team.
Order or delivery issue
Product concern
Invoice or payment query
Service or communication concern
Delayed shipments, damaged transit packages, or missing product quantities.
Questions regarding seal integrity, product quality, batch specifications, or packaging.
Billing discrepancies, payment processing delays, or wholesale invoice adjustments.
Unresolved customer care interactions or communication breakdowns.
How to raise a concern.
Please complete the details alongside so our team can review your case promptly and fairly.
Note: Do not request or include confidential medical records, credit card details, account passwords or unnecessary sensitive information through this form.
What happens next?
Concern received
Relevant information reviewed
VERHAKI responds or requests clarification
Practical resolution discussed where possible
Your inquiry is logged in our system and directed immediately to the responsible manager.
We examine transaction records, product batch notes, or partner terms to understand context.
Our representative reaches out directly with initial findings or targeted follow-up questions.
We collaborate with you in good faith to reach a clear, transparent and workable solution.
VERHAKI aims to resolve all concerns through clear communication and fair consideration of the circumstances, applicable operating policies and any specific written partner agreements.
Before submitting a formal inquiry, you may wish to review our standard policies covering Returns, Delivery, Backorders, Stock Security and Payment Terms where answers to common operational questions are already detailed.
Feedback or formal concern?
General suggestions, compliments and positive experiences belong on our Feedback page, while this page is intended specifically for matters needing dedicated attention.